Saturday, July 15, 2017

Article: Marketing in China: Can Chatbots Take Over Customer Service?

Source: http://www.emarketer.com/Article/Marketing-China-Chatbots-Take-Over-Customer-Service/1016168
July 14, 2017 at 07:01AM

Rita Chao, COO of Emotibot Technologies, discusses how much even the smartest customer service chatbot can absorb from its human counterparts.

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